Shipping policy
CarCultureCyprus by Volkov Enterprise LTD
We ship worldwide with fast processing times and reliable carriers. Please review the details below to understand how we handle packing, processing, delivery, and shipping responsibilities.
1. Shipping Coverage
We ship worldwide, with the exception of CIS countries (no shipping to Russia, Belarus, or other CIS-region locations).
2. Carriers We Use
Your order will be shipped using one of the following services:
Cyprus Post
DHL Express
Shipping method and rates depend on your selected service at checkout.
3. Processing Time
All orders are processed within 1–3 business days.
Some larger 3D-printed parts may require an additional 1–2 days of production time.
Customers will be notified if extra production time is needed.
4. Estimated Delivery Times
Estimated transit times (after dispatch):
European Union: 5–12 business days
United States: 7–15 business days
Rest of World: 10–20 business days
Express shipping via DHL typically delivers much faster (2–7 business days, depending on location).
Please note: delivery times may vary due to customs delays, local postal performance, or seasonal volume.
5. Shipping Rates
Shipping is charged at a fixed price, based on:
destination region
shipping method (Standard Post or DHL Express)
All available rates are displayed at checkout.
6. Tracking Information
Every shipment includes a tracking number, regardless of shipping method.
Tracking details are automatically emailed once the order is dispatched.
7. Lost or Missing Packages
If a package is lost by the carrier:
We will fully compensate the customer with a replacement item or a refund (customer’s choice).
We assist in opening postal investigations when needed.
8. Customs, Duties & Taxes
All international orders may be subject to:
customs duties
import taxes
brokerage fees
handling charges
These fees are the customer’s responsibility and are not included in product or shipping prices.
9. Incorrect Addresses & Unclaimed Packages
If a package is returned to us due to:
incorrect or incomplete address provided by the customer
failure to pick up the parcel from the local post office
refusal to pay customs fees
Then:
reshipping cost must be paid by the customer,
refunds cover only the cost of the product,
original shipping fees are non-refundable.
10. Customer Support
For any shipping-related questions, please contact us at:
📧 info@carculturecyprus.com
We are always here to help you with tracking updates, carrier issues, or delivery concerns.