Refund policy

CarCultureCyprus Return & Cancellation Policy

We want you to be fully satisfied with your purchase. If something is not right, our return and refund process is designed to be fair, transparent, and customer-friendly.

Returns and EU Right of Withdrawal

Returns are accepted within 60 days of delivery.

For customers in the EU/EEA, this policy includes the legal 14-day right of withdrawal starting from the delivery of the last item in the order. Our 60-day return window is longer than the minimum EU withdrawal period.

To start a return request, please use your Etsy account here:
https://account.carculturecyprus.com

If you checked out using only a phone number and do not have an Etsy account, you cannot use the account URL above. Please use the return/request link provided in your SMS order confirmation.

Return Eligibility

To be eligible for a return, the item must be:

unused;
not installed;
not damaged;
returned in good condition.

Original packaging is not required, but the item must be packed safely so it arrives back without damage.

Used or installed products are not eligible for return.

Return Shipping Responsibility

For standard returns, including cases where the customer ordered the wrong model, selected the wrong variant, changed their mind, or no longer needs the item, the customer is responsible for return shipping costs.

If the return is due to a confirmed defect, shipping damage, or our mistake, we may cover or reimburse reasonable return shipping costs after the issue has been reviewed and approved.

Defective, Damaged, or Incorrect Items

If the item arrives defective, damaged, or incorrect due to our mistake, please contact us with clear photo or video evidence showing the issue.

If a manufacturing defect, shipping damage, or our error is confirmed, we will offer either:

a replacement item, or
a refund.

Refunds and Original Shipping Cost

Once we receive and inspect the returned item, refunds are processed within 3–7 business days.

Refunds are issued to the original payment method only.

For eligible EU/EEA withdrawal returns, the standard outbound delivery cost will be refunded where required by law. If the customer chose a more expensive shipping option than our standard delivery option, the extra shipping upgrade cost is non-refundable.

Customs duties, import taxes, local handling fees, and any related import charges are non-refundable.

Condition of Returned Items

Returned products must be in good condition and free from signs of installation, use, or damage.

Items returned damaged due to poor return packaging may not be eligible for a full refund.

Non-Returnable Items and Exceptions

The following items are not eligible for return:

used or installed products;
products damaged during return shipping due to improper packaging;
items marked as final sale, where applicable;
custom or personalized products, where applicable.

Cancellations

Orders may be cancelled until the item has been fulfilled.

Once an order has been fulfilled or shipped, it can no longer be cancelled, but the customer may request a return according to this policy.

International Returns

We accept returns from all countries worldwide.

Please note that customs duties, import taxes, local handling fees, and any related import charges are non-refundable.